Join the Berry Companies – Be a Part of Our Tradition and Future
Position available North Conway, NH.
The Berry Companies is a 50-year-old family business passionate about making the Mt. Washington Valley AMAZING.
We specialize in operating best-in-class properties in North Conway Village and at the base of Attitash.
Our Values:
We are now recruiting for a reliable and diligent Vacation Ownership Services Representative to join our team to provide our vacation owners and guests outstanding service and leadership to our front desk team.
We are seeking a Vacation Owners Services Representative to become an integral member of the VOS team, providing exceptional customer service to the Vacation Owners of Eastern Slope Inn & Attitash Mt. Village.
You will love working here if you:
- Do the right thing
- Like to be helpful
- Are friendly and fun
- Make hard things look easy
You’ll love coming to work every day if you get, want, and have the capacity to:
- Support the VOS team for unit/owner relocations and special projects
- Handling of inbound and outbound calls from our Vacation Owners relating to all aspects of their ownership
You’ll have success here if you value clear processes and feel qualified to do the following things:
Customer Service:
- Responsible for answering & responding to all owner questions via phone and email.
- Update records of Vacation Owner interactions and file documents, including RDP Electronic filing.
- Keep detailed records of Owner interactions in the Concord database and Communication Logs.
- Service Vacation Owners regarding ownership contracts, requests for unit transfers, and requests for relinquishment of ownership. Provide direction to our Vacation Owners who wish to opt-out and or counsel them in various ways to maintain and utilize the ownership.
Unit Relocation
- Assist with ownership/unit relocations including verbal and written correspondence, data verification, and data entry. Includes document merging using Microsoft Office tools
Miscellaneous
- Document filing and organizing files. Including document disposal as requested.
- Distribution of department mail, connecting with the Administration Office.
- Administrative support for department manager as requested.
We train our team to help them succeed, and everyone on our team helps with our success.
Our company runs on EOS purely (Entrepreneurial Operating System). That means as a member of this team, you will have a leader who:
- Gives clear directions
- Ensures you have the necessary tools
- Acts with the greater good in mind
- Delegates appropriately
- Takes time to truly understand your role and how you can help the company
- Makes their expectations clear
- Communicates well
- Has effective meetings
- Meets one-on-one with you weekly or more, if needed
- Rewards and recognizes your performance
What’s In It For You:
- Paid Training
- Competitive Compensation
- Full-time Year-Round Employment
- A Company that Supports Work/Life Balance
- Employee Discounts
- Lodging & Travel Discounts
- Paid Time Off
- Mentorship Programs
- Support for Community Involvement
- Company & Department Celebrations
- Career Development and Opportunities for Advancement
- 401(k)
- 401(k) Matching
- Dental Insurance
- Health Insurance
- Life Insurance
- Vision Insurance
- Flexible Spending Account
- Tuition Reimbursement
- Direct Deposit
When you work for the Berry Companies at the Eastern Slope Inn and Attitash Mountain Village, you become part of a long and successful tradition of hospitality in Mount Washington Valley. https://berry-cos.com/
For more information, please contact Vicki Chase, Berry Companies Human Resources Manager, at 603-356-6321 x6432 or email her at vchase@berry-cos.com.
Job Type: Full-time