Front Desk Supervisor – Eastern Slope Inn
Join the Berry Companies – Be a Part of Our Tradition and Future
Position available at the Eastern Slope Inn, North Conway, NH.
The Berry Companies are a family of businesses led by founder and C.E.O. Joe Berry along with his senior leadership team. Collectively, the Berry Companies are a leading employer in the Mount Washington Valley, providing their team members with rewarding careers, and its customers with valuable experiences.
The Berry Companies owns and manages housing and lodging for the Mt. Washington Valley, including homes, condominiums, apartments, hotel rooms, suites, and vacation rentals. It also boasts a robust vacation ownership program that has been a leader in that industry since its inception.
Our Mission: To provide exceptional vacation experiences, and picturesque and unique properties in the Mt. Washington Valley. As a family-owned business, we enrich the lives of our team members and customers while building a strong community.
Our Vision: Making our team members the number one priority and empowering them to create a world-class experience at our properties, we are renowned as the top place to work and stay in the MWV. We achieve our goals through a community-oriented culture.
Our Values:
We are now recruiting for a reliable and diligent Front Desk Supervisor to join our team to provide our vacation owners and guests outstanding service and leadership to our front desk team.
As a Front Desk Supervisor, you will:
- Respond to guest needs and work through guest issues in a professional and timely manner to meet the resort’s Revinate standards of service excellence and Net Promoter Score.
- Supervise RCI booking and member status processes with RCI Coordinator(s)
- Act as next-level escalation and provide solutions to escalated guest issues.
- Observe front office staff shift performance and adherence to set policies and procedures and offer coaching and guidance as needed.
- Facilitate the onboarding and training of each new staff member according to set training standards and coordinate ongoing staff training with management.
- Oversee staff schedules and facilitate meal and rest periods.
- Work with management to draft weekly staffing schedules to ensure adequate coverage.
- Ensure that all paperwork including daily reports, daily checklists, policies, and procedures for the front office are adhered to including:
Cash draws, cash balancing, daily deposits, Office Supplies, Key control, Gift Shop inventory, and a Supervisor’s Report of Incident.
- Routinely communicate front desk needs to management and provide recommendations and feedback regarding front desk operational performance.
- Provide coverage for emergencies, staff call-outs, and as directed or assigned by department management.
- Remain highly visible and available to staff and guests throughout the shift.
- Act as Manager-On-Duty as directed or assigned by department management.
And perform other duties as assigned.
What We Expect From You:
- Must have a Valid Driver’s License.
- A minimum of 2 years of customer service experience (hospitality experience preferred.)
- A minimum of 1 year of supervisory experience.
- Strong problem-solving/conflict-resolution skills.
- Strong computer skills including Microsoft Office.
- Proficient in time management; the ability to organize and manage multiple priorities.
- Ability to take initiative and effectively adapt to changes.
- Excellent verbal and written communication skills.
- Ability to work independently and without supervision.
- Ability to remain calm under pressure.
- Able to stand for most of each shift.
- Able to lift a minimum of 25 pounds and go up/down multiple sets of stairs.
What’s In It For You:
Pay: $18 – $20/Hour
- Paid Training
- Competitive Compensation
- Full-time Year-Round Employment
- A Company that Supports Work/Life Balance
- Employee Discounts
- Lodging & Travel Discounts
- Paid Time Off
- Mentorship Programs
- Support for Community Involvement
- Company & Department Celebrations
- Career Development and Opportunities for Advancement
- 401(k)
- 401(k) Matching
- Dental Insurance
- Health Insurance
- Life Insurance
- Vision Insurance
- Tuition Reimbursement
- Direct Deposit
When you work for the Berry Companies at the Eastern Slope Inn and Attitash Mountain Village, you become part of a long and successful tradition of hospitality in Mount Washington Valley. https://berry-cos.com/
For more information, please contact Brenda Byron, Berry Companies Human Resources Administrator, at 603-356-6321 x6433 or email her at bbyron@berry-cos.com.